Terms & Conditions of Sales

PART 1: GENERAL CONDITIONS OF RENTAL OF THE ESTABLISHMENT - L'Ecureuil (les Terrasses de Malmedy)

ARTICLE 1: GENERAL RENTAL CONDITIONS

The reservation is agreed with the lessor VERBORGT ELLEN, 12/07/1977

· Address (of the lessor): Gagelstraat 30, 2440 Geel

· Telephone: +32 497 50 69 10

· Email address: info@lecureuilmalmedy.be

· Bank account (of the lessor): IBAN BE95 73306882 4358

The contract is a tourist rental contract (or: seasonal rental lease). The rental period constitutes an essential condition without which the contract would not have been concluded. The tenant cannot establish his main residence in the rented building.

The establishment includes 1 accommodation for a respective capacity of 6 people.

Accommodation details 1: Name; L'Ecureuil - Les Terrasses de Malmedy; 22 Chemin du Calvaire 4960 Malmedy; capacity of 6 people

The tenant is required to respect the maximum capacity announced in the rental. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, the rental amount remaining definitively acquired by the lessor.

The tenant must arrive on the specified day and at the times indicated. In the event of late or delayed arrival, the tenant must notify the lessor.

The rental is effective upon payment of a deposit of 30% of the price of the stay:

· is collected by the secure payment system (Stripe) when booking online;

· either to be paid to the lessor's bank account number within 2 days of receipt of the electronic booking confirmation (voucher).

The balance of the stay (70% remaining) must be paid by transfer no later than 14 days before arrival to the lessor's bank account number.

Any reservation made within 7 days of the arrival date is considered late. In this case, the balance of the stay will be paid to the lessor's bank account number upon receipt of the electronic booking confirmation (voucher), i.e. before the start of the stay .

Unless otherwise specified in the reserved offer, the price of the stay does not include:

· Damage deposit: € 200.00 (two hundred euros)

- Bed linen and bath towels

ARTICLE 2 : THE DAMAGE DEPOSIT

The deposit, in the amount of €200.00 (two hundred euros), will be paid 14 days before the stay by transfer to the lessor's bank account number or deposited in cash on arrival.

The lessor reserves the right to refuse access to the establishment if the deposit is not paid.

The deposit will be returned within 7 days of departure if there is no damage to the accommodation, outbuildings and surroundings.

The deposit is intended to cover all debts that the tenant may still owe to the lessor upon return of the premises.

In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.

If it turns out that the tenant is not liable for the amounts claimed and that all or part of the deposit must be returned, the lessor will owe interest at the legal rate on the amount ultimately to be returned.

ARTICLE 3: LIABILITY

In the event of multiple tenants, the person who made the reservation is liable for the debts and claims of all tenants.

ARTICLE 4: LATE PAYMENT

If the lessor does not receive the payments within the specified time, he may cancel the rental by registered letter or email within 2 days following the date scheduled for payments.

This clause does not apply to late bookings.

Any amount owed by the tenant and not paid 2 days after its due date will automatically and without formal notice produce, for the benefit of the lessor, interest at the legal rate per month from its due date, the interest for any month started being due for the entire month.

ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – NO SHOW

a) Cancellation by the tenant

Any cancellation must be notified by registered letter or email and addressed to the lessor.

The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure for either party:

1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

b) Cancellation by the lessor

Any cancellation must be notified by registered letter or email and addressed to the tenant.

The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure for either party:

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

c) Premature departure

The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.

d) No-show of the tenant

If the tenant does not show up within 24 hours of the arrival date stated in the contract:

· the reservation becomes null and void automatically;

· the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;

· the lessor can dispose of his property.

ARTICLE 6: RESPONSIBILITIES – INSURANCE

a) Fire insurance

The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to the building and the rented furniture.

The tenant declares, after having checked, to be covered for such risks by his personal fire insurance (holiday insurance).

In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).

b) Family Civil Liability Insurance (private life)

The tenant declares that he is covered by Family Civil Liability insurance (private life).

In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).

ARTICLE 7: DOMESTIC ANIMALS

Pets are not allowed. In case of non-compliance with this rule, the lessor has the right to refuse the tenant entry into his establishment. The refusal can in no case be considered as a modification or breach of contract at the initiative of the lessor, so that in the event of the tenant leaving, no refund can be considered.

ARTICLE 8: USE AND OCCUPANCY OF PREMISES

The tenant agrees to behave in a manner that is respectful of the residents and the environment in general (fauna, flora, various equipment, etc.). He uses the rented property in accordance with its intended purpose and as a prudent and responsible person.

The tenant must return the property in the condition in which he received it. He is liable for any loss or damage to the lessor.

Lively parties, large gatherings, loud music etc. are not allowed.

ARTICLE 8 bis: INVENTORY OF AFFAIRS

An inventory of the equipment of the rented property is carried out at the beginning and end of the stay. This inventory must be signed by both parties to provide proof of the condition of the rented property and its equipment.

Any discrepancy with the inventory or anomaly must be reported to the lessor, no later than 10:00 a.m., the day after the day of arrival.

ARTICLE 9: COMPLAINTS

Any complaint must be sent to the lessor by registered letter or email within 8 days after the end of the stay. Supporting documents must be attached.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located shall have jurisdiction.

ARTICLE 10: CONTROL OF TRAVELERS

The lessor is entitled to check and record the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identity document (identity card or passport). To be checked with the CGT

ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS

Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all of their clauses at the latest when booking online, when paying the deposit and/or the balance for the stay, or when taking possession of the establishment.

ARTICLE 12: HOUSE RULES

12.1 Damage
We ask that you treat the property with respect.
All household items can be used and must be left clean and/or returned to their place after use.
The tenant is responsible for any damage caused. Damage caused by negligence will also be recovered from the tenant.
In case of major damage or emergency, please contact us immediately.
You may be required to pay the cost of repair/replacement.

12.2 Arrival and departure times
Arrival from 3:00 p.m. to 8:00 p.m.
Departure from 08:00 to 11:00
Please inform us of your arrival time in advance.

12.3 Customer contact details and minimum age
Our guests do not need to provide their address when booking.
Our guests must provide a phone number when booking.
Minimum age: 21 years

12.4. Access to the house - key box
The key is in the key box near the front door. You will receive the code a few days before your arrival.
When you leave, please return the key to this location and close the key box.
The key is used for both the front door and the back door.

12.5 Smoking
Smoking is not permitted inside. Please smoke outside if you wish. Please dispose cigarette butts and ashes in the ashtray.

12.6 Children
Children's beds and high chairs are available free of charge and on request.

12.7 Electric heating
Heating appliances should not be covered with towels, clothes, etc.
Do not place heat-sensitive objects near a heat source.

12.8 Liability
The owner accepts no liability for any theft, loss or damage of any kind during or at the time of the stay in the holiday home.
The owner cannot be held responsible for accidents that occur in or around the house.

12.9 Fire safety
A fire extinguisher and smoke detectors are available on the ground floor and upstairs. A fire blanket is provided in the kitchen.
A carbon monoxide meter is present in the living room.
Use of the wood stove and barbecue is at your own risk.

12.10 Electric cars
Charging electric cars is not permitted.
There are several charging stations in Malmedy. See the website
https://fr.chargemap.com/cities/malmedy-BE

12.11 Welcome folder
Please consult the welcome folder upon arrival. It contains information about the house and the surrounding area, as well as emergency telephone numbers.

12.12 Household linen
Linen and towels ar not provided. Each bed is equipped with an individual duvet, protective cover and pillow.

12.13 The rental price consists of:

80% use of building and surrounding land/property

20% furniture

GENERAL CONDITIONS OF ONLINE SALE VIA ORC - L'Ecureuil (les Terrasses de Malmedy)

1. Purpose

These terms and conditions apply to all online bookings made with our establishment L'ECUREUIL - Les Terrasses de Malmedy using the Regional Marketing Tool. (ORC).

The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.

2. Offers

All our advertisements, web pages or offers are prepared in good faith and based on available data. Maps, photos and illustrations are presented for information purposes only and are not contractual. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

3. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any additional charges are clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

4. Reservation

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that we cannot be held liable in this regard. The booking is deemed to have been accepted by the customer at the end of the booking process.

5. Booking process

Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation:

the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. Acknowledgement of receipt of reservation

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the reservation made as well as the address of the establishment to which the customer can submit his complaints.

7. Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

accommodation other than for residential purposes (e.g. holiday accommodation),
of a transport,
of a car rental,
catering and services related to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com which manages the reservation tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As a person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.